Troubleshooting

A version failed to generate

• Confirm the source contains readable content and is not only front matter.
• Remove malformed Markdown or an unusually large embedded block.
• Retry only the failed channel after the other versions finish.
• If it fails again, record the post, channel, time, and displayed error for support.

A channel will not connect

• Confirm you are connecting the intended account and Brand Profile.
• Check that the provider token or API key has the required publishing permission.
• Complete OAuth again if the status says Reconnect.
• Disable browser privacy extensions temporarily if they block an OAuth redirect.
• Use manual publishing when a provider no longer supports new API connections.

Published content looks wrong

• Compare the published page with the reviewed PostRout version.
• Check whether the destination removed unsupported Markdown, media, tags, or links.
• Correct the remote post when urgent, then update the PostRout version before republishing.
• Do not retry every channel when only one destination is affected.

Contact support

Include your account email, workspace or Brand Profile, post title, destination, approximate time, and the exact error message. Never email channel passwords, API keys, access tokens, or private customer content.